Core Responsibilities Monitor and evaluate all in Thalapilly, Kerala for sale

Core Responsibilities
Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
Support the hotel’s sales and business strategies to maximize revenues and profitability.
Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage,transportation, housekeeping, laundry, banquets, conference services and maintenance.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
Address and respond to guest comments on travel review sites, comment cards or other mediums.
Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index;
Other tasks, projects and duties when needed, as assigned by the General Manager.
Required Attributes
A minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of staff and focus on exceptional guest service.
Excellent written & verbal English communication skills
Clean Driving License with good driving skills
Bachelor’s degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible
character, with exceptional follow up and attention to detail.
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Previous experience with a major hotel brand is a plus
Schedule flexibility and ability to work extended and/or irregular hours to include nights,weekends and holidays.
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 Kilograms without assistance.
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Must be able to stand, sit, or walk for an extended period of time.